Privacy Policy for Feldstar Plumbing & Heating

Effective Date: 7th october 2024

At Feldstar Plumbing & Heating, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our plumbing and heating services in the UK.

By using our services, you consent to the collection and use of your data as outlined in this policy.

1. Information We Collect

We collect personal information in a variety of ways when you interact with our services:

  • Personal Identification Information: When you book a service, request a quote, or contact us, we may collect personal details such as your name, address, phone number, email address, and payment information.

  • Technical Information: We may also collect data about your use of our website, including your IP address, browser type, and browsing activity.

  • Service Usage Information: If you use our plumbing or heating services, we may record details of the services provided, along with any communication or correspondence with you related to those services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, manage, and deliver our plumbing and heating services.

  • To respond to customer inquiries, requests, and complaints.

  • To communicate with you regarding service updates, offers, or other business-related matters.

  • To process payments and prevent fraud.

  • To improve our services and website, and ensure that content is presented in the most effective manner for you.

3. How We Protect Your Data

We take your privacy seriously and have implemented appropriate technical and organisational measures to protect your personal information. This includes encryption, secure payment gateways, and regular monitoring of our systems for potential security breaches.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

4. Sharing Your Information

We will not share your personal data with third parties except in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who help us deliver our services (e.g., payment processors, IT service providers).

  • Legal Compliance: We may share information if required by law or to protect our rights, comply with legal processes, or respond to a government request.

  • Business Transfers: In the event of a business transfer (such as a merger, acquisition, or sale), your personal data may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device that help us improve our website’s functionality and analyse trends.

You can manage your cookie preferences through your browser settings. However, blocking cookies may affect the functionality of our website.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You can request a copy of the information we hold about you.

  • Rectification: You can ask us to correct any inaccuracies in your data.

  • Erasure: You can request the deletion of your data, subject to certain conditions.

  • Restriction of Processing: You can ask us to limit the processing of your data in certain circumstances.

  • Data Portability: You can request that we provide your data in a machine-readable format.

  • Objection: You have the right to object to the processing of your data under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal data.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we update the policy, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Feldstar Plumbing & Heating
6 Mendip Way, Corby, NN18 8GJ
Phone: 01634 944 315
Email: contact.feldstar@gmail.com